RingTwice privacy
RingTwice is a separate service from the Call Flow Audit and has its own rules. The audit's promise that we never store a caller's number belongs to the audit; RingTwice keeps a call list so you can call people back.
What we keep, for 90 days
- For each forwarded call: the time, what the caller chose, the caller ID the phone network showed, and a short caller code.
- A callback number the caller gave and confirmed.
- A message the caller chose to leave, as audio, so you can play it from your account.
After 90 days the numbers and the audio are deleted; the time and the outcome stay so your counts still add up. We never call or text your callers.
If you turn on urgent calls, a caller who presses 2 is connected to the on-call number you verified. That call is not recorded; we keep only whether it was answered and how long it lasted.
Who handles it
- Telnyx carries the call and recognizes a spoken callback number with its own engine; a message recording is deleted from Telnyx once we have it.
- Cloudflare runs this service and stores the call list and audio.
- Resend delivers your sign-in links and alerts.
Not for healthcare
RingTwice is not offered to dental, medical or other healthcare offices until a business associate agreement covers every service above.
Questions or a deletion request: ringtwice@latwoodtech.com.